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Computer Mega Mall Return Policy
Computer Mega Mall prides itself on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships.
It is important for our customers to understand the standards that have been established within our industry regarding the terms and conditions of a sale. The purchases of computers, peripherals, software, and other consumer electronics are subject to manufacturer restrictions which may be different from other product purchases you transact. Many of the products sold by Computer Mega Mall are subject to a manufacturer's warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. To obtain information regarding manufacturer's warranties, please refer to the product documentation contained in the package. If you purchased used product from us that still has manufacturers warranty left, please contact us at the following e-mail address, or call us:
We encourage you to request information from any of our account executives about extending the service period on any of the products that you purchase.
Most manufacturers offer a one year warranty on all new equipment. During the warranty period, you may call the manufacturer to receive warranty service. The manufacturer will attempt to solve your problem via phone. If a situation extends beyond the manufacturer's service centers ability to resolve, please contact your Computer Mega Mall representative for further guidance.
Open Box/Off-Lease/Refurbished/Used RETURNABLE PRODUCTS: All products sold Online by Computer Mega Mall come with a 30 warranty including parts and labor.* Computer Mega Mall Must be notified immediately, by phone or E-mail, if your product fails to function properly. Warranty starts the day you receive the product. You may also choose to purchase an extended warranty for most products thru us, please call or E-mail us for details. Shipping charges on products returned for repair are the responsibility of the customer. Computer Mega Mall will match your shipping method and pay for shipping charges on repaired items to return to the customer.
* On warranty repairs Computer Mega Mall reserves the right to repair or replace serviced items with the same or higher valued item at their discretion.
APPLE COMPUTER PRODUCTS: Apple products are non-returnable: Apple Computer offers a one year warranty on all new equipment. During the warranty period, you may call 1-800-275-2273 to receive warranty service. Apple will attempt to solve your problem via phone. If they are unable to solve the problem, they will either dispatch a replacement via FED EX or will direct you to the closest Apple service center. In most cases, contacting the 800 number is the most expedient manner to obtain warranty service on Apple equipment. If a situation extends beyond Apple or an Apple service center's ability to resolve, please contact your sales representative for further guidance.
CUSTOM CONFIGURATIONS: No returns or refunds will be made for items that are special ordered for you or for unusual custom configurations of systems.
OTHER NON-RETURNABLE PRODUCTS:
Opened software Opened software is not returnable. Unopened software, after 5 days of receipt of product, is also not returnable. All licensing sales are final. Defective Software: Defective software may be returned within 5 days of invoice date only for exchange of the same title. Original shipping charges are not refundable. Shipping charges on returned software are the responsibility of the customer.
If your shipment arrives damaged: Shipment must be refused if you notice any visible damage or tampering on the box. Should the shipment be accepted, you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and notify Computer Mega Mall immediately to arrange for a carrier inspection and pick up of damaged merchandise. Concealed damage on a shipment must be reported within 7 days. If you do not notify Computer Mega Mall of damaged goods within the first 7 days of arrival, the regular return policy will override any claim of damage, and your purchase(s) will fall under all current manufacturer restrictions.
DEFECTIVE / DEAD ON ARRIVAL NON-SOFTWARE PRODUCTS:
Certain products (excluding Apple and the product manufacturers listed above) may be approved for return by the technical support division of Computer Mega Mall if reported to Computer Mega Mall within the first 5 days after receipt of shipment, and only after support from the original manufacturer has been received. The return must be 100% complete, in original and resalable condition, with all original packaging, manuals, registration card(s) and software. Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. Computer Mega Mall will match the shipping method and pay for shipping charges on replacement or exchange products. All late, non-defective, and/or incomplete returns are subject to minimum 15% restocking fee.
NON-DEFECTIVE PRODUCT RETURNS: Customers may return most non-defective items to Computer Mega Mall within 5 days of delivery, either for credit or exchange. An automatic 15% restocking fee applies. All shipping charges are not refundable.
ORDER DISCREPANCIES: Any order discrepancies, i.e, missing items/components; mis-shipments; short-shipments, must be reported either to Computer Mega Mall, via E-mail or phone, within 5 days of receipt of the shipment.
NON-RETURNABLE ITEMS: Specialty Orders, Custom Built Configurations of Systems, Open Box Product.
HOW TO RETURN PRODUCTS:
Obtaining an RA Number: Please contact Computer Mega Mall by phone at 1-612-331-4226 within 5 days of delivery for a Return Authorization (RA) number before returning your product to Computer Mega Mall. If the request meets the return criteria, the Returns Department will issue the RA# and send you the instructions on how to proceed. No returns of any type will be accepted without a RA number. For faster service, please have the following information on hand when calling for an RA number: customer name, order number, item number and serial number and the reason for the return. Upon receipt of a RA, customers are given 15 days to return the product.
Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. Where applicable, Computer Mega Mall will match the shipping method and pay for shipping charges on replacement or exchange products. We strongly recommend you use a traceable carrier and fully insure your return shipment in case of loss or damage.
Restocking/processing fees: All refused orders will be subject to a minimum 15%restocking fee. Refused orders may be subject to additional shipping charges to cover the cost of returning the products to Computer Mega Mall.
A minimum restock/processing fee of 15% will be applied to products returned as defective that test to be operational upon return. Additionally, any items returned with missing accessories or is incomplete/not original packaging will be subject to the minimum 15% restock fee.